SCB shifts to online services

SCB shifts to online services

Siam Commercial Bank (SCB) plans to offer all banking transactions to corporate clients via an online platform by 2020.

Mrs Pimolpa says the online platform for transactions will let the bank cut operating costs by 30% when compared with older methods.

Under the SCB Transformation programme, the bank is encouraging corporate customers, spanning large companies to small and medium-sized enterprises (SMEs), to move to digital financial transactions and cash management, said Pimolpa Suntichok, senior executive vice-president and head of SCB's commercial banking solutions.

Online transactions among SCB's corporate customers are growing, largely because of widespread internet accessibility, the launch of SCB's Business Net account management app and the rise of mobile banking services, Mrs Pimolpa said.

Banking transactions via the innovative channel rose by 18% in the past year and a half, while cheque transactions have continued to decline by 3-4% a year to 2 million annually.

Utilising an online platform for banking transactions can enable a company to cut operating costs by 30% when compared with traditional methods, she said.

Some 6,000-7,000 corporate customers are registrants of SCB's PromptPay corporate, and 80% of them are SMEs. SCB aims to raise the number of corporate clients using PromptPay to around 20,000-30,000 by the end of the year.

Mrs Pimolpa said PromptPay corporate transactions and volumes grew marginally for the first two months after the service was launched in March, but growth was in the double digits the last two months because of higher awareness and understanding of the service.

The country's third-largest lender by assets will continue to develop financial solutions to attract corporate and SME customers to use SCB as their main bank.

The bank has around 360,000 companies as customers, of which around 10,000 are corporate firms. The bank defines corporate customers as those with minimum annual sales of 500 million baht.

"With the development of our digital platform, we're offering anywhere, anytime financial service solutions," Mrs Pimolpa said. "By 2020, we will upgrade to AI [artificial intelligence] technology."

The SCB Transformation programme, which was designed to sharpen its competitiveness in the face of rapid changes in the global business environment, will run through to 2020.

The programme involves gradual investment in new technology and leverages 15% of annual net profit for IT innovation. The bank will roll out new mobile banking features on Aug 21.

SCB shares closed yesterday on the SET at 144 baht, up 50 satang, in trade worth 926 million baht.

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