Thai guests want breakfast and mass transit, says survey
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Thai guests want breakfast and mass transit, says survey

Free WiFi remains the top amenity among global travellers when choosing a hotel, but Thai holiday makers list complimentary breakfast at the top, while Thai business travellers prefer easy access to mass transit.

This is the finding of a global survey of 4,700 respondents in 28 countries and territories in March and April by online accommodation booking website Hotels.com.

The survey showed 29% of Thai respondents chose breakfast as a must-have when choosing their holiday accommodation.

Another 29% of Thai leisure travellers picked ergonomic mattresses as the main factor.

When asked the same question for business stays, half of Thai business travellers wanted their hotels to have good proximity to mass transit, restaurants and shops.

Of all the markets covered by the survey, Thailand was the only one not choosing WiFi as the primary factor in choosing an accommodation for business trips.

However, 46% of Thai respondents said they would like WiFi to become a standard tech amenity this year.

Global travellers' desire for free WiFi remained the top amenity when choosing a hotel for both leisure and business stays in the new survey but declined to 30% from 34% in the 2013 survey.

Globally, half of respondents said free WiFi was their must-have when travelling for business, down from 56% two years ago.

Free WiFi is the tech amenity 60% of respondents wished would become standard at all hotels this year, six percentage points lower.

With the increased availability of free public WiFi hotspots and enhanced mobile data plans, travellers appear to be lessening their reliance on hotel WiFi, Hotels.com said.

Pilfering items have become a travel custom, with 61% of respondents admitting to taking something from a hotel room and not returning it.

Only 27% of Argentinian hotel guests said they had taken nothing, followed by Singaporean and Spanish guests at 29% and 30%, respectively.

By contrast, 69% of Colombians and 67% of Norwegians, South Koreans, Hong Kong citizens and Danes indicated they had never stolen from a hotel. Thailand ranked ninth at 59%.

Globally, the most taken item reported was stationery at 20%, with slippers coming in second (12%) and key cards third (10%).

The most popular amenities in Thai travellers' bags to take home were reportedly hotel slippers (36%).

Some other highlights from the survey:

The most desired breakfast items for Thais are meats and coffee/tea (tied at 50%), congee/rice/noodles and eggs and bread/toast (tied at 27%).

High-end coffee makers or espresso machines were travellers' favourite modern in-room amenity (23%).

Some 24% of global travellers said minibars were not worth the hype, while 17% said they never used them.

Thai travellers thought on-site spas/fitness centres, smart devices/tablets for guests and turndown service are not worth the hype (tied at 14%).

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