Every time I walk to the passport control area at Suvarnabhumi airport, I see members of staff standing next to the automatic gate system that scans passports. They always reach out their hands and ask for passports when they see passengers come close to the gate. What they normally do is open the first page of your passport and insert the book into the slot scanner. When the doors swing open, they take the passport out of the machine and hand it back to you. Then they will tell you to step in, stand at the mark, put an index finger on the finger scanner and look at the camera. Then they will speak up again to alert you that all the process is done, another gate will open and you are clear to leave the station.
The step-by-step instructions are clearly shown on the system screen and it is not at all difficult to follow. So during a recent outbound trip, I decided to bypass the assistant. When a staff member asked for my passport, I just gave them a signal that I was OK without her help. Then I was stopped by the staff member.
"Immigration form, please," she said.
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