Naruemon Arporntanakul, Assistant Managing Director for Residential Project Management at Plus Property, the full-service professional property and facility management agency, revealed that “2023 remains another challenging year for the residential buildings management business despite property businesses overall experiencing an improved recovery.”
PLUS currently leads in terms of space under management, which amounts to 18 million square metres. It is currently responsible for 355 projects, 20% of which have consecutively employed the services of PLUS for more than 10 years. This reflects how PLUS’s capabilities and service standards are acknowledged and trusted by client groups.
“At PLUS, our work standards stand out from general service providers as we elevate the quality of work in all aspects that are relevant to living, space utilisation and the management of resources, with an aim of making processes efficient and conform to global standards. Quality is guaranteed by ISO, including the ISO 9001 quality management system, ISO 41001 facility resources management system and the ISO 14001 environmental management system. We also have the Fitwel standard for overall wellness of building users.”
In 2023, PLUS is placing emphasis on strategies to proactively make headway into the residential projects management business under the concept “YOUR PROFESSIONAL ALLIANCE”. There are three core principles PLUS employs to professionally deliver its service:
1. PROFESSIONAL TEAM. PLUS’s team of professionals are ever-ready to understand its clients and the residents at PLUS-managed projects in all aspects. The team carries out surveys to extract information, conducts analyses of loopholes or issues, and lays down plans to resolve issues. PLUS’s long experience in caring for diverse property projects in all price ranges enables its team to appreciate diverse needs of clients and be able to design customised services for each project.
2. PROFESSIONAL STANDARD. Global standards are adhered to in the work done by PLUS. This ensures professionalism, accuracy and correctness. Staff are trained to have an ownership mindset so they may work alongside clients, the juristic person committee or the building owner in ways that prioritise the interests of the clients. Quality control is employed, work is carried out transparently and all steps of work can be traced.
3. PROFESSIONAL SYSTEM. The Living Management System (LMS) and Building Operation System (BOS) afford PLUS clients greater convenience. They enable receipts and invoices to be issued accurately, increase the contact or action channels available to clients, improve data collection and archiving, and streamline the management of project assets, resources materials and equipment. They help with inspections of assets and reduction of unnecessary expenses. Furthermore, the PLUS team analyses supplier information when selecting products and services, so only those which are of appropriate quality and price are chosen for clients’ use. At the same time, the Plus Living Concierge function offers new services that respond to a greater scope of clients’ lifestyle requirements.
“PLUS is expanding its portfolio of new projects in all segments, with a growth target of 20% compared to 2022, or a value of 166 million baht,” added Ms. Naruemon. “The ratio currently involves condominiums accounting for 76% while detached homes and townhomes account for 24%.”
“Since the beginning of the year, 10 new juristic person management operations have been secured at condominiums and housing estates. Six of the projects are condominiums and four are either detached home or townhome projects. Trust was placed in us by existing clients who recommended us to others and by new clients who have confidence in our management that has more than 25 years’ expertise in property management.”
“Our quality team is highly experienced with long-term care for residents and understanding of all aspects of building management work. That includes management of people’s co-existence, attention to details concerning clients, work transparency, appreciation of building laws, and management of suppliers – all of which require constant planning. PLUS is ready to deliver living experiences by performing as Your Professional Alliance, offering professional care that is always by your side.”
Interested parties may acquire more information by visiting plus.co.th/living-management or calling 02-688-7555.
