In today’s rapidly evolving healthcare landscape, delivering exceptional care extends beyond traditional medical treatment—it requires a deep understanding of patient needs at every level. Phyathai-Paolo Hospital Group has consistently led the way in healthcare innovation, fostering a corporate culture that empowers every team member to contribute to the advancement of patient care. Under the leadership of Att Thongtang, Chief Executive Officer, this unwavering commitment has been recognised with two prestigious accolades at the Future Trends Awards 2025—‘Leader of Leader’ and ‘The Most Future Brand’. These awards affirm the group’s position as a pioneer in healthcare innovation, seamlessly integrating technology with the philosophy of "Superior Human Touch" to deliver modern, compassionate, and patient-focused care.
A Healthcare Organisation Driven by Innovation and Human Connection
"The greatest innovation is the human spirit that never stops evolving," says Att Thongtang. This philosophy drives Phyathai-Paolo Hospital Group to move beyond conventional medical services and position itself as a transformative force in the healthcare industry. By integrating cutting-edge technology with compassionate, human-centred care under the “Superior Human Touch” concept, the hospital group leverages a comprehensive digital ecosystem to enhance the patient experience, setting a new standard of excellence in healthcare delivery.
What distinguishes Phyathai-Paolo is not only its advanced technology but also its holistic service design, placing human well-being at the core. Through a series of innovative platforms and programmes, the hospital group has made significant contributions both within the organisation and across the broader healthcare ecosystem, including:
- PIL Innovation Hub – A healthcare innovation centre generating 57 intellectual property assets, with 26 commercialised to enhance healthcare solutions.
- CILA Learning Platform – A medical education platform empowering over 12,000 healthcare professionals through 589 specialised courses.
- Health Up Application – A digital healthcare app connecting hospitals and patients, currently serving over 546,865 users with an impressive 81.25% engagement rate.
- Digital Healthcare Archive – The largest health knowledge database in Thailand, offering over 3,900 accessible resources for public use.
These innovations highlight the organisation’s commitment not just to technological advancement but also to a human-centred philosophy, fostering a culture of continuous learning and improvement for the benefit of all patients.
Proactive Healthcare and Societal Impact
Beyond setting benchmarks in private healthcare, Phyathai-Paolo Hospital Group has extended its impact to society through various initiatives, including:
- Healthy Together Programme – A corporate health initiative generating THB 491 million in revenue in 2023. This programme enhances employee well-being across multiple organisations through nine comprehensive health modules that prioritise preventive care and a balanced lifestyle.
- The Selection Platform – A visionary health ecosystem connecting medical professionals, fostering collaboration, and driving sustainable healthcare solutions.
- Telecare Services – A digital healthcare solution improving access to medical consultations and treatments, ensuring convenience for patients.
‘Leader of Leader’: Pioneering Change in Healthcare
Phyathai-Paolo Hospital Group’s recognition as ‘Leader of Leader’ reflects its commitment to fostering an innovation-driven culture. Every team member is empowered to become an "Innovator in Healthcare," contributing to over 466 innovation projects that enhance hospital management, operational efficiency, and the development of new business models. These initiatives demonstrate the group’s adaptability in responding to patients’ evolving needs while navigating the challenges of a dynamic healthcare industry.
‘The Most Future Brand’: Defining the Future of Healthcare
Phyathai-Paolo’s recognition as ‘The Most Future Brand’ underscores its strong brand identity and future-forward approach in healthcare. Through modern strategies, including telemedicine, the Healthy Together Programme, and integrated healthcare platforms, the hospital group has redefined accessibility, ensuring seamless patient experiences and expanding its impact on community health and wellness.
A Proven Track Record of Excellence
The success of Phyathai-Paolo Hospital Group is reflected not only in financial growth but also in patient trust and satisfaction. While the hospital group has achieved a compound annual growth rate (CAGR) of 21%, even more significant is the increase in customer satisfaction, which has risen from 75% to 90%.
The group’s excellence in healthcare services and workplace culture has been further recognised through prestigious international awards, including:
- Best Employers Thailand Hall of Fame
- HR Asia Best Companies to Work for in Asia
- Thailand’s Best Managed Companies 2023 (by Deloitte)
These achievements cement Phyathai-Paolo Hospital Group’s reputation as a leader in innovation-driven, patient-centric healthcare.
A Blueprint for the Future-Ready Organisation
Winning ‘Leader of Leader’ and ‘The Most Future Brand’ awards is not just a recognition of Phyathai-Paolo Hospital Group’s success—it signifies the group’s role as a model for future-ready organisations. These accolades reflect key principles that modern businesses should embrace, including:
- Continuous Development of People – Investing in lifelong learning and professional growth to drive innovation.
- Innovations That Benefit Business and Society – Creating solutions that generate positive impact beyond financial returns.
- Balancing Technology with Human Touch – Recognising that healthcare is about life, not just numbers; technology should enhance, not replace, human care.
- Visionary Leadership – Embracing change from within to build sustainable success.
These awards mark just the beginning of a continuous journey toward more sustainable, inclusive, and forward-thinking healthcare. Phyathai-Paolo Hospital Group remains committed to driving meaningful change, ensuring compassionate, patient-focused healthcare, and setting new standards for excellence in the digital era.
Phyathai-Paolo: A Blueprint for the Future-Ready Organisation
Winning the ‘Leader of Leader’ and ‘The Most Future Brand’ awards is more than a recognition of Phyathai-Paolo Hospital Group’s current success—it underscores its role as a model for forward-thinking organisations. These accolades reflect the key principles that modern businesses should embrace to achieve sustainable growth and long-term impact:
- Continuous Development of People – Investing in lifelong learning and professional growth to drive innovation and improve patient care.
- Innovations That Benefit Business and Society – Developing solutions that create a positive impact, extending beyond financial success to improve healthcare accessibility and outcomes.
- Balancing Technology with Human Touch – Recognising that healthcare is about life, not just numbers; technology should enhance, not replace, the human connection at the core of patient care.
- Visionary Leadership – Embracing change from within to build a resilient and sustainable healthcare ecosystem.
This achievement marks just the beginning of a continuous journey toward sustainable and inclusive healthcare. It serves as an inspiration for organisations across industries to drive meaningful change—focusing on compassionate, patient-centred care while harnessing innovation for the greater good.
Phyathai-Paolo Hospital Group remains committed to leading this transformation, striving daily to enhance healthcare outcomes while shaping a future-ready brand that meets the evolving needs of society in the digital era.
